Terms & Conditions

Last updated: October 2025

Welcome to the Scented Serenade website. By placing an order or browsing this site, you agree to the following terms and conditions. Please read them carefully before using our services. If you have any questions, please contact us at sales@scentedserenade.co.uk.

1. About Us

Scented Serenade is an independent UK business specialising in handcrafted candles, bath and body products, and home fragrances.

Business Name: Scented Serenade
Email: sales@scentedserenade.co.uk
Website: https://scentedserenade.co.uk/
Registered Address:
4 Marsh Gate,
Craven Arms,
Shropshire,
SY7 9DU,
United Kingdom

2. Use of This Website

By using our website you confirm that you are at least 18 years of age, or accessing it under the supervision of a parent or guardian. You agree to use the site only for lawful purposes and in accordance with these Terms.

3. Orders & Contract

All orders are subject to acceptance and availability.
Prices shown include VAT where applicable.
When you place an order, you will receive an email acknowledging receipt. This does not constitute acceptance of the order.
A contract is formed only when we dispatch your goods and send confirmation of shipment.

4. Payment

We accept payments via secure third-party gateways such as Stripe, PayPal, and other providers shown at checkout. Your card details are handled directly by the payment processor; we do not store or have access to your full payment information.

5. Pricing & Product Information

We make every effort to ensure all product descriptions, images, and prices are accurate. However, we reserve the right to correct any errors or omissions and to update prices at any time.

6. Shipping & Delivery

Orders are dispatched within the timeframes stated on our Shipping Policy page.
Delivery times are estimates and may vary depending on the carrier and destination.
We are not responsible for delays beyond our reasonable control.

7. Returns, Exchanges & Refunds

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your online purchase within 14 days of receiving your order. You must notify us by email if you wish to return any item. Returned products must be unused, in their original packaging, and in a resalable condition. Personalised or custom-made products cannot be returned unless faulty.

Refunds are processed within 14 days of receiving the returned goods. Please refer to our Returns & Refunds Policy for full details.

8. Faulty or Damaged Goods

If your items arrive damaged or faulty, please contact us within 7 days of receipt with photos and details. We will arrange a replacement or refund as appropriate.

9. Intellectual Property

All content on this site — including images, text, branding, product names, and logo — are the property of Scented Serenade or its licensors. They may not be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of this website or our products. Nothing in these Terms limits your statutory rights under UK consumer law.

11. Privacy

We take your privacy seriously and handle your data in accordance with our Privacy & Cookie Policy.

12. Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our operations or legal obligations. Please review this page periodically for the latest version.

14. Contact Us

If you have any questions regarding these Terms or your order, please contact us at sales@scentedserenade.co.uk.