Last updated: April 2026
1. Introduction
These Terms & Conditions govern your use of the Scented Serenade website and the purchase of products from us.
By placing an order, you agree to be bound by these Terms.
2. About Us
Scented Serenade
Ludlow, Shropshire
United Kingdom
Email: sales@scentedserenade.co.uk
3. Products
We sell home fragrance products including candles, wax melts, burners, and diffusers.
All products are subject to availability. We reserve the right to withdraw or amend products at any time.
4. Orders
When you place an order:
- You will receive an order confirmation email
- This does not constitute acceptance of your order
- A contract is formed only when your order is dispatched
We reserve the right to cancel orders if:
- Payment is not authorised
- Items are out of stock
- There is a pricing error
5. Pricing & Payment
- All prices are listed in GBP (£)
- Prices include VAT (if applicable)
- Payment must be made at checkout
We reserve the right to change prices at any time.
6. Delivery
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by:
- Couriers
- Customs
- Circumstances beyond our control
Risk passes to you once the item is delivered.
7. Returns & Refunds
You have the right to cancel your order within 14 days of receiving it.
To be eligible for a return:
- Items must be unused and in original packaging
Refunds will be processed within 14 days of receiving the returned item.
Return postage costs are the responsibility of the customer unless the item is faulty.
8. Faulty or Damaged Goods
If your item is faulty or damaged:
- Contact us within 48 hours of delivery
- Provide photos if possible
We will offer a replacement or refund where appropriate.
9. Product Use & Safety
Candles and home fragrance products must be used safely.
We are not responsible for damage caused by misuse, including:
- Leaving candles unattended
- Incorrect use of burners or oils
Please follow all safety instructions provided.
10. Intellectual Property
All content on this website (including images, text, and branding) is owned by Scented Serenade.
You may not reproduce or use our content without permission.
11. Limitation of Liability
To the fullest extent permitted by law:
We shall not be liable for:
- Indirect or consequential losses
- Loss of profit or business
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud
12. Privacy
Your use of this website is also governed by our Privacy Policy.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
14. Contact
If you have any questions:
Email: sales@scentedserenade.co.uk
Location: Ludlow, Shropshire, United Kingdom